A representative of the customer service industry is the person who deals with travel arrangements. Our primary duty is to help customers make reservations for travel-related services like flights. Booking agents typically work for airlines or travel agencies. We need to be proficient in English, aware of the pricing, familiar with the locations and requirements in order to plan a holiday. They can book hotels and travel through electronic reservation systems. Another talent that reservation agents must have is the ability to address client difficulties and resolve complaints. A representative of the customer service industry is the person who deals with travel arrangements. Our major duty is to assist clients in making bookings for transportation-related services.