Business Description

With more than three decades of combined experience training organizations around the world, Defuse is part of the largest de-escalation training firm in North America. Our trainers are not simply educators; they are working professionals in the field of workplace conflict management and de-escalation consulting. They bring only what works in the real-world into our workshops. We are proud to be the #1 rated de-escalation training firm for employees and customer services representatives.

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