Before GreenCoast Hydroponics was founded in the 90s, the options for a gardener interested in using alternative or organic techniques was bleak at best. The notion of customer service hardly existed and there were very few products on the market, creating an environment where a customer had no choice but to pay whatever price they were given on whatever product they could find. This environment led four friends to embark on a decade long journey to become what is now an unstoppable force known as GreenCoast Hydroponics. Born was a retail experience so immersive, customer-friendly and high quality that it wasn’t just a grow store, it was a culture. A way of life.
The base of the GC pyramid has always been the individual customer. Our goal is to help the customer be successful in their endeavors. A GreenCoast store is designed to be a cultured retail space bursting with information, thus becoming a research and learning space and a focal point of community involvement. We wanted to build a model that would allow a customer of any growing experience or level have a helpful and positive experience. If every customer left the store with a useful piece of knowledge and experienced positive results with said information, our goal of a successful retail experience would be met.