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The measures below will help solve the installation issues on 123.hp.com/setup

Next, ensure the paper inside the tray is either curled or ripped
Next, ensure the initial setup is complete and verify that all package products are removed
If you can see an error when setting up the system, delete the HP Printer interface features
The HP OfficeJet printer Offline problems can be solved by right-clicking the printer icon and then choosing the Online Printer option
If the problem continues, consider rebooting both the HP Officejet printer and then consider installing the printer again

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