24 hours before my scheduled pickup, I received no response from Adam in dispatch who wanted to delay pickup 2 days later which is unacceptable. Paid a $250 deposit (with 5 days advance notice) which is contradictory to their website because Patrick ensured me that weekend pickup was typical AND he had 15 reservations for my route to Florida from Vegas. When I asked about weekend pickup, his response was "what's a weekend?!" but reality spoke and there was no pickup. Furthermore, dispatch not only didn't answer but their voicemail box was full so I left a message at Patrick's office and his cell phone that I was concerned about. I wrote an email to cancel my request and request a refund if I didn't hear back. They clearly don't work on weekends and lied to get a deposit.

Wasted my time and money in having to find another transport. Unreliable and untrustworthy!

2/23/2023 update: I made a dispute with my credit card company and asked Adam to issue a refund for my $250 deposit which he agreed to in return for removing this review; however, after a couple of follow-up emails, I received no response. Wasting my time and effort but have to go through a dispute process to get my deposit back.

Follow-up communication does not exist between this company and the co-owner himself. I understand that weather can impact operations but customer communication and response are very lacking.