We know that inviting a cleaning service into your home means bringing someone into your personal space. That’s why we insist that each of our technicians individually and Novasteam as a company uphold the values of loyalty, integrity, honesty, and trust. In our over 35 years of combined experience in this industry, we know those qualities are less common than they should be. We want to give all of our customers a positive experience where they not only get great results but have a comfortable experience with us. While we can never guarantee a particular result, we do make the commitment to communicate clearly with you throughout to set expectations. If you follow our recommended treatment for your carpet or rug, we also give a 5-day reservice guarantee, which means you can call us back within 5 days if you are unsatisfied with anything we did and we will fix it for free.